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What would happen if you asked everyone to draw a house with three windows?


You have an idea of what you think you need, your customers expect something else and our developers, user experience designers and testers have their own interpretations of the brief. Everyone has a different vision, and without a shared understanding we’ll never get the best results.

Our Discovery process drives out solutions that, in isolation, would never have been conceived. Bringing our technical experts together with you and your stakeholders, we are able to quickly capture, validate and refine ideas. All of this steers us towards the most appropriate solution.

“Right from the very start with the Discovery workshop, Razor helped us to clarify our project objectives and provide innovative solutions throughout on how to achieve these.”

Patrick Cannon, Head of Digital – Marcus Evans Group


Razor have developed a framework that enables us to select the most effective tools and techniques for each Discovery that we conduct, during which we immerse our experts with you, your colleagues and your customers.

Whether we’re facilitating a user story mapping workshop, conducting user testing, or carrying out a technical spike, this process relies on us all working together. Expect Post-its, diagrams on whiteboards, and lots of questions.

We’ll ask why and we’ll ask why not. We’ll challenge ideas: both yours and ours. We won’t assume that anything is right or wrong; we’ll uncover the information that gives us all the answer.

Starting point
  • Unvalidated requirements
  • Lack of context
  • Conflicting views


  • People

    Understanding the people who will be using the product or service, including their needs, behaviours and environment.

  • Technology

    Exploring existing systems and intrastructure, and conducting an initial assessment of any potential new technology.

  • Business

    During the immersion activities, we build a deeper understanding of your business, your customers and the market in which you operate.

  • Validated requirements
  • Established context
  • A shared understanding


  • Scope

    Establishing high level requirements for the product or service, prioritising where necessary, and clearly identifying anything which is out of scope for the subsequent product.

  • Specification

    A consolidation of the output of all Discovery activities, concluding with a plan for the subsquent phases of the project. This may include a longer term roadmap to provide context and direction for future projects.

“Working with Razor has been a pleasure. Their discovery and shaping process meant that everything we needed was captured and the delivery was seamless.”

Dr James Meredith, Mechanical Engineering Department – The University of Sheffield


The most important outcome is clarity: a shared understanding. We all now have the same vision of what we’re trying to achieve and we’re all speaking the same language.

The final output is a Project Specification document, which pulls together the output of each of the Discovery activities and gives us all a plan to work from. We’ll articulate the high level requirements that have been captured and, where appropriate, suggest how these requirements could be delivered iteratively. We’ll also provide timings and costs for the subsequent stages of the project and clear next steps.