Workshops

We conducted a number of stakeholder workshops in order to capture and validate complex functional and technical requirements and co-create solutions.

Technical investigations

We carried out technical investigations into existing systems and potential new software to be included as part of the solution.

User story mapping

We developed user story maps as way to visualise our shared understanding of the solution.

Technical architecture

We created an architecture that was applicable for the internal infrastructure leveraging the latest technology to reduce load and minimise security attack vectors.

Project approach

We devised an approach that balanced robust governance to manage the large and complex stakeholder relationship with flexibility for continual improvement and efficient delivery.

Prototypes

We created functional and technical prototypes including wireframes and technical integration code spikes to test the complex integrations early in the project.

Security, PCI DSS & hosting consultancy

We advised on the best approach to reduce attack vectors and social engineering attacks, and worked closely with a Qualified Security Assessor (QSA) to develop a more effective security position.

Umbraco

We selected Umbraco to provide a content management facility. Umbraco was selected as it allowed the user experience designers to specify the interface, while providing the flexibility to integrate with custom elements of the application.

Bespoke ‘My Account’ application

We developed a bespoke ‘My Account’ application, into which we baked all of the necessary business logic required to complete each process.

Performance testing and tuning

We conducted performance testing prior to launch to ensure that the system could scale up to cope with high loads, and to prove that our circuit breaker architecture worked when we pushed the external systems to breaking point.

Support & maintenance

We provide ongoing support and maintenance in order to maintain a continued high standard of service.

Integration of 8 systems

We integrated the bespoke application with 8 other systems:

• Rapid (proprietary billing system)
• BT Thistle Payments
• Arc GIS
• Umbraco
• eGain – Knowledge base, case base reasoning and chat systems
• Proprietary file interoperations for reconciliation and validation
• AFD Address validation
• Custom incidents system

Circuit breaker

We applied our circuit breaker framework to ensure that third party system issues caused by high load didn’t affect the rest of the application.

Built to specified standards

We built the system to all necessary security standards and validated its resilience through our internal security testing.

Externally validated by a third party

The system was penetration tested by a QSA who confirmed that it was compliant.