Using AI to support customers
Discover how Versus Arthritis used AI to support their customers, with Razor sharing knowledge alongside the necessary AI skills.
AI Activation Partner to UK Manufacturing, Finance, and Healthcare Leaders
Stop asking for a Proof-of-Concept.
Start demanding a Proof-of-Value.
The difference between the two is significant - and conflating them is destroying AI budgets. A 2023 McKinsey Global Institute survey found that 40% of organisations running AI pilots could not demonstrate a clear return on investment before funding was withdrawn (McKinsey Global Institute, 'The State of AI in 2023').
A Proof-of-Concept (PoC) confirms technical feasibility - and with modern AI, the answer is almost always yes. A Proof-of-Value (PoV) answers a fundamentally different question: should this AI capability be deployed for your specific business, right now, at a cost that generates measurable commercial return? According to Gartner, more than 85% of AI pilot projects fail to scale beyond the PoC stage, primarily because they lack a predefined commercial metric or baseline for success. AI Activation Plus is specifically designed to close this gap.
- No sandbox toys. Our Innovation Sprints are strictly PoV engagements. We aren't here to build you a disconnected experiment. We are here to establish your baseline and validate commercial viability with real data.
- Insight and action. Designed for organisations that need to fundamentally understand their readiness, map a clear strategic path, and then immediately act on it.
Structuring AI ambition into a readiness assessment, a prioritised roadmap, and a timeboxed execution sprint is the proven countermeasure to "pilot fatigue" - the documented pattern where consecutive AI experiments never reach production. A 2024 IBM Institute for Business Value report found that 64% of enterprise AI pilots stall at the experimentation stage due to unclear ownership of success metrics (IBM IBV, 'CEO's Guide to Generative AI', 2024). This is the most reliable path to full-scale AI Transformation.
Understanding, Planning, and Action
Start smart. Prove fast. Scale confidently.
We unite the foundational strategy of our standard AI Activation with an intensive Innovation Sprint, establishing maturity, aligning objectives, and instantly delivering an automated process that proves its worth.
Phase 1
Understanding & Readiness
We assess organisational AI readiness across the five dimensions proven to predict deployment success: Data maturity, Technology infrastructure, People capability, Process automation-readiness, and Culture. This framework aligns with the UK Government's AI Adoption Toolkit, published by the Department for Science, Innovation and Technology (DSIT, 2024), ensuring the assessment is grounded in independently validated criteria.
- • Assess Core Capabilities
- • Identify High-Value Metrics
Phase 2
Roadmap & Hypothesis
We translate assessment insights into a prioritised 12-month AI roadmap, then identify a single measurable commercial metric for the immediate execution sprint. In manufacturing, this is typically Overall Equipment Effectiveness (OEE) or production lead times. Benchmarks from the Manufacturing Technology Centre (MTC, 2023) show that AI-driven process automation delivers OEE improvements of 8% to 22% in UK discrete manufacturing when applied to a clearly defined target process.
- • Prioritised 12-Month Roadmap
- • Define The Target Metric
Phase 3
The Working Prototype
We execute a strict, timeboxed Innovation Sprint - typically 4 to 6 weeks - building a functional working prototype against real production data. The sprint culminates in a cost-vs-value validation report that documents the commercial case for full-scale deployment. When Razor applied this approach with the Advanced Manufacturing Research Centre (AMRC), the resulting AI system processed data 4,000 times faster than the client's previous manual baseline.
- • Timeboxed PoV Sprint
- • Cost vs Value Validation
Trusted by industry leaders.
Karina Brisby
Head of Digital - Versus Arthritis
"Razor are a joy to work with. Not only were the team equipped with the necessary AI skills and experience, they were also willing and confident in sharing their knowledge with my colleagues and me. The project launched successfully this year, thanks in no small part to Razor’s diligence and expertise."
Ben Morgan
CEO - Advanced Manufacturing Research Centre
"When the CEO rings me and says, ‘We thought we could do it 20 times quicker but have worked out a way to process it 4,000 times quicker’ that’s when you know you have partnered with the right guys."
Paul Sinclair
Marketing Director - Zen Internet
"The Razor team were brilliant to work with on this project. They quickly understood our needs and made sure our customers were at the centre of everything they did. Razor are a great extension of our team to bring our vision to life."
Andrew Noble
Managing Director - Health Partners
"You're in safe hands with Razor. Their ability to deliver high-quality results at pace has made them the ideal strategic partner for Health Partners. It’s great to see the passion that goes into each project and the dedication to create innovative and quality solutions."
Kristal Ireland
Head Of E-Commerce & Retail - Virgin Trains
"It has been brilliant working with Razor on this project. They understood my brief and were able to effectively deal with the sensitive and people centric approach that the project demanded."
Jackie Griffiths
Programme Lead - Rolls-Royce plc
"The product that you have delivered will allow a step-change in our capability. This is the first time we have taken this collaborative approach and the combination of the AMRC and Razor together seems to have worked really well. The amount of effort and passion that’s gone into this project from your team has been evident throughout."
From Assessment to Working Prototype in 6 to 8 Weeks.
Define the commercial metric. Build the prototype. Validate the value. AI Activation Plus is Razor's structured engagement for organisations that need to move beyond theoretical AI potential and establish a documented, data-backed business case for full-scale deployment. Book a discovery call to define the parameters of your Proof of Value sprint.
- Identify a specific commercial metric to optimise directly.
- Build a real working example in a time-boxed sprint.
- Validate commercial viability strictly on cost vs. value.
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