TechQuarters are a cloud computing consultancy, helping businesses to adopt and use Office 365 and Microsoft Azure.
In order to support their customers in getting the most out of Office 365, they’ve developed an e-learning platform called 365 Cloud Academy. Comprised of training sessions, classroom learning and an online e-learning portal, it provides a more diverse approach to training.
With increasing customer expectations and the demand for speed and convenience, businesses must continually improve their offering to meet these demands. TechQuarters’ customers expected help and support to be quick and easy to access, while still being effective and easy to use.
As a cutting-edge technical company, TechQuarters wanted to ensure that they could provide an enhanced learning experience for customers. The Microsoft Bot Framework was identified as a technology with the potential to help TechQuarters to satisfy customer expectations and continue to drive learning and give value back to their customers.
Although the bot framework offers a number of solutions to get off the ground quickly, such as the QnA maker, this bot required a much deeper level of integration and intelligence. To deliver these deep integrations and a complex bot of this nature, with a solid grade of security, software specialists were required.
We were introduced to TechQuarters by Microsoft, to help them to develop an intelligent and fully integrated bot which could provide help and support to 365 Cloud Academy users.